Arthur House
120 Wellington Street
T : 0161 480 3535
F : 0161 480 7227
E :

First Floor Office
Unit 15, Riverview Business Park
Station Road
Forest Row
East Sussex
RH18 5FS

Telephone: 01732 350882 (office)
Fax:  01342 825609

All our claims are dealt with by qualified Chartered Loss Adjusters, with 20 years experience and their expertise and skills are backed by traditional principles of sound reporting with attention to detail.

The expertise of our own staff is complimented by a panel of consultants assisting, when necessary, in technical aspects of building construction, engineering, accountancy, agriculture, liability & law, forensic investigations, fraud and other specialist fields.

Our “out of hours” emergency telephone network provides an essential service for the needs of client, broker and Insurer.

We have qualified staff and skills in dealing with all manner of commercial and domestic property claims and liability losses involving standard fire and perils, business interruption, theft, subsidence, contractors all risks, agricultural, marine, contingency cover and EL, PL and Products Liability.

We believe that by combining technical skills with a reliable personal service often brings about a ring of confidence which is appreciated by all clients when they need it most. There are of course occasions when difficulties arise with claims but providing these are approached in a professional and courteous manner problems can generally be overcome and goodwill retained.

We are vigorous in our approach in pursuing possible Third Party recoveries and keen to assist Underwriters by offering risk survey / improvement advice.

The emphasis is on the provision of qualified and experienced staff handling all disciplines of claims with a view to reducing “claims leakage” and improving quality control. Our commercial claims philosophy is to deploy relevant in-house expertise and to ensure that every assistance is provided to help the Insured mitigate the loss.

Service Standards (PDF in new window)